Tell us about your time at Kivra?

I started as an Account Manager in March 2022, so I've been here for almost 3 years now. It's been a blast! I've had a few different responsibilities. In the beginning, Initially, my main focus was expanding our payroll service offering. After about 6 months, I started working more with the communication solutions and took on more responsibility for partners.

My role today as Key Account Manager is broad and varied. I work with different industries such as the energy sector, the automotive industry, payroll providers, trade unions, and telecom. If we notice a need in an industry, we start exploring it further. I collaborate with different teams within sales and product development. We just landed a deal with a new partner within vehicle inspection, and I work with everything from agreements to transfer deeds. I'm also responsible for all our payroll customers, which is a large part of Kivra's users as more than 40 000 companies send salaryslips through Kivra.

How would you describe Kivra's culture?

Kivra has a happy and positive culture. Our core value "happy happy" permeates much of what we do. We want to solve problems and create better solutions for individuals, senders, and everyone who uses Kivra.

We have fun at work, and I think it starts with the product. Kivra is a really cool product and a way to change Sweden. Everyone is affected by what we do. It's cool that we're driving change in Sweden! In the same place where you can store your MSB (Myndigheten för Samhällsskydd och Beredskap) information, you can get your payslips. There's so much potential left, a lot of market, and many ways to use Kivra. We've gone from being a digital mailbox to a platform for "important things." and I think it’s a blast to be a part of that journey.

What can one expect when working in sales at Kivra?

A welcoming culture and a diverse sales role. The fun part is that even if the product itself is the same; it's just about explaining why it's good for that specific customer. For example, how to send an invoice to a car repair shop or how to use Kivra for inspection reports. You gain a greater understanding of the product and how it can be used in different ways.

We like to solve problems and it’s a lot about seeing the possibilities and understanding customer needs. That's a reason why we don't work with provision in sales at Kivra. We work as a team and the most important thing is to understand which pathways are the most beneficial for us and the general digital infrastructure of the senders we collaborate with.

What is the general attitude towards joining Kivra as a sender?

It's positive! Kivra is a grateful product. It's not really seen as a cost but as a platform to reach your customers. There's a reason why we have 6.1 million users – people want to receive their mail digitally. Offering Kivra is seen as a hygiene factor for employers, and it gives a sense of seriousness. Kivra verifies that everyone is who they say they are, and companies that don't meet the requirements are kicked out.